REPO361 .
Genesys Cloud AppFoundry App
A very unique reporting product
We have been developing and designing 'data like' models for the last 15 years. During this time we found the following problem areas with traditional data visualization and extraction:
Procrastination of old-school ideas
Large amount of energy and time to work with and build
Poor software development and idea
Technical time to design
Time required to see value
Software development complexity
Specialist required to operate platform
Hidden service costs
A one-year project, designed and redesigned, until a base formula was acceptable to support further flexible enhancements. REPO361 was designed with initial highlights being:
- No technical assistance report building application
- Raw data reporting - pick and choose filtering
- CRM, Data warehouse integration capabilities
- Custom operational reporting across different media types
- Client requested and shared reporting
- 360-degree visual view of reporting
- Queue, Agents, Adherence, Agent Gamification
- Azure housed and secured
- Client automatic deleting feature
- Real time back-end event handling
- Excel, pdf, word report export
- Company daily grid overview
- Mix and match data requirements on custom reporting
- Report API for integrating into BI tools
- Dashboarding included (very soon)
- Pureconnect reports (very soon).